STORE POLICY

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.loxehk.com:

• We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.

• We collect your email address when you sign up to receive LOXEHK News.

• If you register for a LOXEHK account, we collect your name, email address, password, country and additional data regarding your favourite designers and your marketing preferences.

• When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

• We collect and process data about your browsing on www.loxehk.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

• If you are a customer of www.loxehk.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

• If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.

• When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages, "push notifications" about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.

• If you subscribe to LOXEHK website, we will collect and process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the subscription. You have the option to provide us with your birth day and month and to subscribe to our marketing communications and those from our partners.

• When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.